BS Grupo is a Peruvian entrepreneurial venture begun in 2000. The company has grown relatively fast, becoming a leading training provider in Peru. The venture delivers high level and specialized training services in the the areas of mining and information technologies, and on specific topics,...

Today's age of information centric globalization over the Internet requires customer awareness by not only good content communication, but also trust and empathy. Trust and Empathy can be generated only when the sellers understand customers. This is only possible when sellers are aware about how...

I examine how information technology (IT) skills and use, communication network structures, and the distribution and flow of information in organizations impact individual information worker productivity. The work is divided into three essays based on the task level practices of information...

As the Internet continues to penetrate consumer households, online marketing is getting increasingly important for firms. By adapting to online strategies, firms are blessed (or doomed) with a plethora of new business models. The information flows created in the process poses both opportunities...

This thesis is about the effects of changing customer preferences on the United States Postal Service's retail network and offers a process for wider adoption of its current retail partnership program. The Contract Postal Unit (CPU) program represents 10 percent of the Postal Service's current...

Although Japan had fallen far behind the United States in the extent and sophistication of its IP technology and information/communication industry, today it is beginning to catch up. By May 2003, the number of broadband Internet users in Japan exceeded 10 million, and the shift from narrowband...

The state of business in the U.S. automobile industry is such that competition is fierce, and consumers have a perplexing number of alternatives from which to choose. The final purchase decision by the consumer is where most industry experts focus their attention and efforts. Incentives and...

In today's world, as the volume of business and consumer data continues to grow at an unprecedented pace, there is increasing desire to utilize that data in new and innovative and ways to provide insight and improve decision making. For businesses, data is being generated from transactions,...

The United States cable television industry is experiencing fierce competition from telephone companies and content providers, as well as new and possibly unknown entrants. As organizations in the industry are currently dealing with competitor firms' ability to enter the domains of media,...

In this thesis, I argue that accelerating government research and development (R&D) with private financing could simultaneously improve the nation's war fighting readiness and economy. I submit that better utilization of United States Department of Defense (DoD) laboratories through alternative...