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~person:"Essawi, N. El"
~source:"olc"
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International journal of electronic customer relationship management : IJECRM
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Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El
;
Aziz, R. Abd El
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 217-234
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