relationships between services, production and innovation. The authors discuss the limitations of current theories to explain …pt. 1. Productivity and performances in services -- pt. 2. Innovation in services and through services …

"The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main … source of wealth and employment in our contemporary economies, namely services. Divided into five thematic parts, the … Encyclopedia thoroughly examines services from a variety of disciplinary perspectives. It provides a pedagogical state of the art …