Purpose – The purpose of this paper is to understand technology diffusion in the banking sector in India by analyzing ATM (automatic teller machine) technology and its replacement of the teller (labor). ATMs are fast emerging as an important IT investment for a bank in India. Hence, in this...

Fifteen cooking energy sources have been evaluated using nine objectives representing the energy-economy-environmental system. Scenario development and a sensitivity analysis have also been performed. While lignite, LPG, natural gas, biogas, solar thermal, and decentralized electricity...

Seven energy sources usable for lighting in households have been evaluated against 12 (9 quantitative and 3 qualitative) objectives representing the energy-economy-environmental system using an integrated goal programming-AHP model. Sensitivity analysis has been performed. While photovoltaics,...

Purpose: Recent research on construction project management (CPM) envisions addressing wider social good while delivering value to the funding organizations. It is complemented by a growing body of knowledge on social sustainability in construction projects. These two literature streams are...

Purpose: Industry 4.0 has brought about a paradigm shift in value delivery with the introduction of disruptive technologies. This has resulted in efforts by organizations to re-invent their business processes and reskill their workforce while attempting to realize digital transformation....

Purpose: This paper aims to analyse various failures that Indian innovative start-ups (ISs) are exposed to and proposes interventions from management accounting tools (MATs) that can tackle their failure-causing risks. This paper justifies the applicability of contingency theory (CT) for...

Purpose: The purpose of this paper is to review the existing literature on Lean Six Sigma (LSS) for services, construct a morphological analysis (MA) framework and identify research gaps to point to future research possibilities and priorities. Design/methodology/approach: The MA framework is...

Purpose: The evolution of Lean Six Sigma (LSS) within the operations management theory has enjoyed significant success in both manufacturing and services. Though the applicability of LSS is evident in the services sector through various publications, academic research on the use of LSS in the...