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BEST PRACTICE FOR CUSTOMER SATISFACTION IN MANUFACTURING FIRMS
Griffin, Abbie; Gleason, Greg; Preiss, Rick; … - In: Sloan management review 36 (1995) 2, pp. 87-98
Persistent link: https://www.econbiz.de/10006331830
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Die besten Methoden zu mehr Kundenzufriedenheit
Griffin, Abbie; Gleason, Greg; Preiss, Rick; … - In: Harvard-Business-Manager : das Wissen der Besten 17 (1995) 3, pp. 65-77
Persistent link: https://www.econbiz.de/10007081417