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~person:"Gustafsson, Anders"
~person:"Hildebrandt, Holger"
~subject:"Qualitätsmanagement"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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Schriftenreihe der Schmalenbach-Gesellschaft für Betriebswirtschaft e.V.
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ECONIS (ZBW)
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From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
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Beziehungsmanagement mit Lieferanten : Konzepte, Instrumente, Erfolgsnachweise
Hildebrandt, Holger
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2000
Persistent link: https://www.econbiz.de/10001495112
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