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~person:"Gustafsson, Anders"
~person:"Kunst, Paul"
~subject:"Qualitätsmanagement"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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Gabler-Edition Wissenschaft / Focus Dienstleistungsmarketing
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ECONIS (ZBW)
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From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
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Service quality and management
Kunst, Paul
(
ed.
);
Lemmink, Jos
(
ed.
);
Stauss, Bernd
(
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)
-
1999
Persistent link: https://www.econbiz.de/10014005928
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