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~person:"Hadwich, Karsten"
~subject:"Behaviour"
~type:"article"
~type_genre:"Aufsatz im Buch"
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Customer Experience : eine Einführung in die theoretischen und praktischen Problemstellungen
Bruhn, Manfred
;
Hadwich, Karsten
- In:
Customer Experience : Forum Dienstleistungsmanagement
,
(pp. 3-36)
.
2012
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