We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...

We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...

Switzerland committed to achieving net-zero emissions in 2050. This goal is particularly ambitious for the Swiss passenger transport system, which emits more than one third of Swiss CO2 emissions, and is not yet on a clear emission reduction path. We investigate the economic impact and the...