Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf Inbound Call Center ab, bei denen die Anrufe von außen eingehen. Im Vordergrund steht der Prozess der Leistungserstellung im Call Center. Zunächst wird die...

This paper offers new insights into the Italian mutual fund industry. Surveying Italian professionals, we do notonly reveal typical gender differences but also detect divergence to their German counterparts. While disclosingItalian professionals’ overly positive self-assessment in general, we...

Die Untersuchung basiert auf einer schriftlichen Befragung von Fondsmanagern inÖsterreich. Sie offenbart deren positive Selbsteinschätzung hinsichtlich des beruflichenErfolges, ohne dabei mit exzessiver Überschätzung des eigenen Informationsstandesverbunden zu sein. Das Anlageverhalten der...

This paper finds that fund managers do not expect mean reverting returns, as suggested by theory andempirical evidence, but mean averting returns.[...]

Based on a questionnaire survey the paper distinguishes between herdingasset managers who try to be good and non-herding asset managers who try to bebetter than their competitors. It provides evidence for reputational herding anddiscusses herding managers' working effort, preferred sources of...

survey of fund managers reveals home bias for these sophisticated investorsin an unrestricted setting. Proximity, perceived informational advantage andhigher expected returns are confirmed as accompanying factors. In addition, thehome bias of equity managers is also related to institutional,...