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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
products rather than services. However, research in service related innovation activities is highly rewarding, as the service …
Persistent link: https://www.econbiz.de/10009424474
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Integration of innovative users as source of service innovations
Skiba, Florian; Herstatt, Cornelius - 2008
. Instead a service company's level of importance for radical innovation significantly determines both, choice of users …
Persistent link: https://www.econbiz.de/10009426961