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~person:"Hsu, Cathy H. C."
~subject:"Chinese"
~type:"article"
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Dienstleistungsqualität
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Service quality
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Beschwerdemanagement
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Customer satisfaction
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Journal of travel and tourism marketing
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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