Quoquab, Farzana; Jihad Mohammad; Yasin, Norjaya Md; … - In: Asia Pacific Journal of Marketing and Logistics 30 (2018) 4, pp. 1087-1111
Purpose: This study sheds some light on factors that affect customer switching intention in the Malaysian mobile phone service industry. More particularly, the purpose of this paper is to examine the effect of service quality (SQ), customer satisfaction, switching cost and consumer...