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~person:"Kowalkowski, Christian"
~person:"Stauss, Bernd"
~person:"Wirtz, Jochen"
~subject:"Service industry"
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Service industry
Dienstleistung
44
Services
25
Dienstleistungssektor
20
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
9
Marketing
9
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9
Theorie
9
Theory
9
Dienstleistungsmanagement
8
Innovation
8
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8
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7
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7
Innovationsmanagement
7
Kundenservice
7
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6
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5
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5
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5
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5
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4
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4
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4
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4
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Kundenorientierung
4
Leistungsbündel
4
Servitization
4
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4
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Kowalkowski, Christian
Stauss, Bernd
Wirtz, Jochen
Corsten, Hans
15
Edvardsson, Bo
11
Witell, Lars
11
Gustafsson, Anders
10
Gössinger, Ralf
10
Bruhn, Manfred
9
Gallouj, Fai͏̈z
8
Geishecker, Ingo
8
Görg, Holger
8
Huang, Ming-Hui
8
McColl-Kennedy, Janet R.
7
Jaakkola, Elina
6
Kindström, Daniel
6
Winkler, Deborah
6
Kristensson, Per
5
Maglio, Paul P.
5
Ostrom, Amy L.
5
Paluch, Stefanie
5
Polese, Francesco
5
Rubalcaba-Bermejo, Luis
5
Aas, Tor Helge
4
Berlingieri, Giuseppe
4
Brown, Stephen Walter
4
Carrubbo, Luca
4
Hydle, Katja Maria
4
Lahtinen, Henri
4
Marcolin, Luca
4
Mattoo, Aaditya
4
Miles, Ian D.
4
Ornelas, Emanuel
4
Parida, Vinit
4
Patrício, Lia
4
Rust, Roland T.
4
Anderson, Sidney
3
Atkins, Marc
3
Bitner, Mary Jo
3
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3
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
2
The journal of business & industrial marketing
2
The service industries journal
2
Wissenschaft & Praxis
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Dienstleistungsmanagement : Jahrbuch
1
Forum Dienstleistungsmanagement
1
Gabler Wissenschaft & Praxis
1
The Routledge handbook of service research insights and ideas
1
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ECONIS (ZBW)
16
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1
Retrospective: "culture shocks" in inter-cultural
service
encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
2
Typologies and frameworks in
service
innovation
Kowalkowski, Christian
;
Witell, Lars
- In:
The Routledge handbook of service research insights and …
,
(pp. 109-130)
.
2020
Persistent link: https://www.econbiz.de/10012238613
Saved in:
3
Organizational behavior in innovation, marketing, and purchasing in business
service
contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
4
Dienstleistungsnetzwerke
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2003
-
1. Aufl.
im
Service
-Teil: Literatur-, Recherche-, Forschungs-, Praxis-
Service
; Adressenverzeichnisse …
Persistent link: https://www.econbiz.de/10001679448
Saved in:
5
Enabling
service
innovation : a dynamic capabilities approach
Kindström, Daniel
;
Kowalkowski, Christian
;
Sandberg, Erik
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1063-1073
Persistent link: https://www.econbiz.de/10009756195
Saved in:
6
Editorial:
Service
innovation in business-to-business firms
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 93-95
Persistent link: https://www.econbiz.de/10010248167
Saved in:
7
The evolution of
service
innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
8
Dienstleistungsinnovationen
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001748040
Saved in:
9
Service
Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J.
(
ed.
);
Stauss, Bernd
(
honouree
); …
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
Saved in:
10
Digital
service
technologies,
service
robots, AI, and the strategic pathways to cost-effective
service
excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
1
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