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~person:"Laker, Benjamin"
~subject:"Dienstleistungssektor"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Service fitness ladders : improving business performance in low cost and differentiated markets
Hill, Alex
;
Cuthbertson, Richard
;
Laker, Benjamin
; …
- In:
International journal of operations & production …
37
(
2017
)
10
,
pp. 1266-1303
Persistent link: https://www.econbiz.de/10011779041
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