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Lemmink, Jos
Grewal, Dhruv
310
Ruyter, Ko de
168
Wetzels, Martin
146
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88
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60
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12
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11
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11
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1
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1
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1
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1
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1
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1
The role of value in the delivery process of hospitality services
Lemmink, Jos
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Journal of Economic Psychology
19
(
1998
)
2
,
pp. 159-177
Persistent link: https://www.econbiz.de/10005299704
Saved in:
2
Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective
Wetzels, Martin
;
Ruyter, Ko de
;
Lemmink, Jos
- In:
Total quality management
11
(
2000
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10007181674
Saved in:
3
The power of perceived service quality in international marketing channels
Ruyter, Ko de
;
Wetzels, Martin
;
Lemmink, Jos
- In:
European journal of marketing : EJM
30
(
1996
)
12
,
pp. 22-38
Persistent link: https://www.econbiz.de/10006102517
Saved in:
4
Measuring customer service quality in international marketing channels: A multimethod approach
Wetzels, Martin
;
Ruyter, Ko de
;
Lemmink, Jos
; …
- In:
The journal of business & industrial marketing
10
(
1995
)
5
,
pp. 50-59
Persistent link: https://www.econbiz.de/10007336572
Saved in:
5
Distribution channel structure, supplier power, relationship and service power quality : the case of an international distributor
Koelemeijer, Kitty
;
Lemmink, Jos
;
Wetzels, Martin
-
1993
Persistent link: https://www.econbiz.de/10000852017
Saved in:
6
Manufacturer-Distributor Relationships and Channel Service Quality
Lemmink, Jos
;
Wetzels, Martin
;
Koelemeijer, Kitty
- In:
The international journal of logistics management
7
(
1996
)
2
,
pp. 33-42
Persistent link: https://www.econbiz.de/10007318720
Saved in:
7
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn
;
de Ruyter, Ko
;
Lemmink, Jos
- In:
Journal of Business Research
57
(
2004
)
4
,
pp. 437-444
Persistent link: https://www.econbiz.de/10005473443
Saved in:
8
Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn
;
Lemmink, Jos
;
de Ruyter, Ko
;
de …
- In:
Journal of retailing
78
(
2002
)
4
,
pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
Saved in:
9
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn
;
de Ruyter, Ko
;
Lemmink, Jos
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
Saved in:
10
Moving beyond intuition-Managing allocation decisions in relationship marketing in business-to-business markets
Ouwersloot, Hans
;
Lemmink, Jos
;
de Ruyter, Ko
- In:
Industrial marketing management : the international …
33
(
2004
)
8
,
pp. 701-710
Persistent link: https://www.econbiz.de/10006241940
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