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Customer service problems : from problem detection to problem prevention by "Service problem deployment"
Stauss, Bernd - 1992
Persistent link: https://www.econbiz.de/10000843396
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Dienstleistungsqualität aus Kundensicht
Stauss, Bernd - 1992
Persistent link: https://www.econbiz.de/10000845350
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Principles of service marketing and management
Lovelock, Christopher H.; Wright, Lauren - 1999
Persistent link: https://www.econbiz.de/10000676641
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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd - In: The journal of services marketing 30 (2016) 4, pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
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Dienstleistungsnetzwerke
Bruhn, Manfred (ed.); Stauss, Bernd (contributor) - 2003 - 1. Aufl.
im Service-Teil: Literatur-, Recherche-, Forschungs-, Praxis-Service; Adressenverzeichnisse …
Persistent link: https://www.econbiz.de/10001679448
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Services marketing : people, technology, strategy
Lovelock, Christopher H.; Wirtz, Jochen - 2004 - 5. ed., [internat. ed.]
Persistent link: https://www.econbiz.de/10001792150
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Dienstleistungsinnovationen
Bruhn, Manfred (ed.); Stauss, Bernd (contributor) - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001748040
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Services marketing : people, technology, strategy
Lovelock, Christopher H.; Wirtz, Jochen - 2007 - 6. ed.
Persistent link: https://www.econbiz.de/10003348508
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Discovering the "customer annoyance iceberg" through evidence controlling
Stauss, Bernd; Seidel, Wolfgang - In: Service business : an international journal 2 (2008) 1, pp. 33-45
Persistent link: https://www.econbiz.de/10003692339
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Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
Stauss, Bernd (ed.) - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003716451