Success of an organization is increasingly dependent on its capability to create an environment to improve the productivity of knowledge work. This book focusses on the concepts, models and technologies that are used to design and implement such an environment. It develops the vision of a...

Evaluating success of knowledge management (KM) is a difficult undertaking, yet without a decent approach to show evidence about its value, KM initiatives might not be sustainable as already evident in many abandoned projects. Although there have been a number of theoretical approaches on...