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Manu C
Sreejesh, S.
45
Sarkar, Abhigyan
14
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11
Sarkar, Juhi Gahlot
9
Anusree, M. R.
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Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
2
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
3
"Do not be Deteriorated by service failures, Learn from them and start managing it" : conditions and mechanisms for managing online service failures
Manu C
;
Sreejesh, S.
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10015123434
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