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Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment

Halperin, Basil; Ho, Benjamin; List, John A.; Muir, Ian - 2019

Persistent link: https://www.econbiz.de/10012005768

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Externalities and partial tax reform : does it make sense to tax road freight (but not passenger) transport?

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Personenverkehrsprognosen für die Bundesrepublik Deutschland bis zum Jahre 2000

Cerwenka, Peter; Rommerskirchen, Stefan - 1985

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Toward an Understanding of the Economics of Apologies : Evidence from a Large-Scale Natural Field Experiment

Halperin, Basil - 2019

We use a theory of apologies to design a nationwide field experiment involving 1.5 million Uber ridesharing consumers who experienced late rides. Several insights emerge from our field experiment. First, apologies are not a panacea: the efficacy of an apology and whether it may backfire depend...

Persistent link: https://www.econbiz.de/10012479628

Toward an Understanding of the Economics of Apologies : Evidence from a Large-Scale Natural Field Experiment

Halperin, Basil - 2019

Persistent link: https://www.econbiz.de/10012889706

Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment

Halperin, Basil; Ho, Benjamin; List, John A.; Muir, Ian - In: The economic journal : the journal of the Royal … 132 (2022) 641, pp. 273-298

Persistent link: https://www.econbiz.de/10012878932

Personenverkehrsprognosen für die Bundesrepublik Deutschland bis zum Jahre 2000

Cerwenka, Peter; Rommerskirchen, Stefan - 1985

Persistent link: https://www.econbiz.de/10000692872