The concept of the empowered consumer cannot be considered as a field of exact scientific research yet. Nevertheless, it has become part of scholars’ interest and gains more and more importance in the research of organisational relationships with customers. It is suggested that two influencing...

For businesses planning interactions online, particularly using Web services, managing risks and accommodating each other's varying business-level security requirements is a complex but critical issue during development. Literature suggests numerous reasons that prohibit the simplistic adoption,...