Innovation is a core issue for public services and is a key element of public services reform particularly in this age of austerity where policymakers urge the need to innovate to do more with less. This comprehensive and accessible Handbook explores the potential for creating efficient and...

This study was inspired by the desire to contribute to literature on performance management from the context of a developing country. The guiding research questions were: How do managers use performance information in decision making? Why do managers use performance information the way they do?...

1. Introduction : the (New) Public governance : a suitable case for treatment? / Stephen P. Osborne -- 2. Global perspectives on governance / Patricia Kennett -- 3. Meta-governance and public management / B. Guy Peters -- 4. Innovations in governance / Mark Moore and Jean Hartley -- 5....