Raza, Syed Ali; Jawaid, Syed Tehseen; Hassan, Ayesha - Volkswirtschaftliche Fakultät, … - 2013
This study determines the effects of service quality dimensions on customer satisfaction in Pakistan by using SERVQUAL model. A survey research questionnaire of 30 items has been adopted and collects the data of 400 respondents from the users of internet banking of different bank located in...