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~person:"Silvestro, Rhian"
~subject:"Kundenservice"
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Kundenservice
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Exploring the "mid office" concept as an enabler of mass customization in services
Silvestro, Rhian
;
Lustrato, Paola
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 866-894
Persistent link: https://www.econbiz.de/10011292962
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