In recent years there has been widespread discussion concerning the purported shift away from Taylorism towards a new production paradigm premised upon techniques of highperformance management (HPM). This paper argues that in seeking to capture the essence of the phenomenon commentators...

This paper on Total Quality Management (TQM) is concerned with the problem of defining quality as well as examining a universal set of precepts to safeguard it as a management philosophy. In contrast to the traditional approaches to the subject, which tends to see things largely in...

Two interrelated aspects of the debate on the nature of labour supply chain in the hotel industry form the focus of this research article. First, the notion of a shift to some forms of human resources recruitment strategies which seeks to use agency staff as a means of generating economical...

Purpose – This paper seeks to shift the focus to the implications of various quality management systems, as a pervasive feature of modern organisational life, for business excellence. Design/methodology/approach – A mail-based survey is conducted among a total of 150 UK-based European...

Using qualitative methodology in the form of semi-structured and in-depth interviews, this paper aims to understand the nature of relationship among hotel housekeeping managers, their partner agency managers, and their flexible workers. Based upon the interviewees’ responses and other...

Using a multiple case study, this paper is concerned with assessing the impact of senior management’s approach and attitudes on service quality and its implications for middle and first line managers. Date from 52 semi-structured interviews representing a variety of managerial levels suggests...

In recent years there has been widespread discussion concerning the purported shift away from Taylorism towards a new production paradigm premised upon techniques of high performance management (HPM). This paper argues that in seeking to capture the essence of the phenomenon commentators...

This paper presents evidence to show how vocational qualifications act as boundary objects in the stimulation of learning at work and how they, in turn, become the catalyst for the creation of artefacts that have a purpose and existence beyond the life cycle of an accreditation process....

This paper examines two competing systems of organising theconstruction process and their consequences for learning. Under the adversarial system, contractors compete solely on price, risks are shifted onto those next in line and disputes are institutionalised through complicated, but inevitably...

Ordering and managing stock is a key function to organisationalperformance in the retail sector in general and in food retail in particular. The advent of such technologies as EDI (electronic data interchange) and EPOS (electronic point of sale scanners) has allowed retail companies to...