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Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
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Studying the impact of total quality management in service industries
Talib, Faisal; Rahman, Zillur - In: International journal of productivity and quality … 6 (2010) 2, pp. 249-268
Persistent link: https://www.econbiz.de/10008646944
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Critical success factors of TQM in service organizations : a proposed model
Talib, Faisal; Rahman, Zillur - In: Services marketing quarterly 31 (2010) 3, pp. 363-380
Persistent link: https://www.econbiz.de/10008648755
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Core quality and associated supportive quality parameters : a conceptual quality frame work in healthcare establishment
Azam, Mohammad; Rahman, Zillur; Talib, Faisal - In: International journal of business excellence 5 (2012) 3, pp. 238-277
Persistent link: https://www.econbiz.de/10009575937
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Total quality management in service sector : a literature review
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of business innovation and research 6 (2012) 3, pp. 259-301
Persistent link: https://www.econbiz.de/10009551662
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A study of total quality management and supply chain management practices
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: The international journal of productivity and … 60 (2011) 3, pp. 268-288
Persistent link: https://www.econbiz.de/10009159478
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Best practices of total quality management implementation in health care settings
Talib, Faisal; Rahman, Zillur; Azam, Mohammed - In: Health marketing quarterly 28 (2011) 3, pp. 232-252
Persistent link: https://www.econbiz.de/10009302883
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Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 563-587
Persistent link: https://www.econbiz.de/10009270497
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An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306
Persistent link: https://www.econbiz.de/10009760430
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Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality and innovation 2 (2012/14) 2, pp. 105-119
Persistent link: https://www.econbiz.de/10010361613