formulation and implementation of universal service policy in Vietnam in general. Design/methodology/approach - The paper recruits …

This paper examines the role of stakeholders on implementing the universal services policy in Vietnam (interval 2005 …

gap. We conducted a case study in Vietnam by using both qualitative and quantitative data. We used the Kumar and Best …'s (2006) model as our theoretical lens to analyse the sustainability of telecentres in Vietnam. The paper finds that …