Business Intelligence (BI) systems are information systems that combine operational data, models, analytical tools and user interfaces to generate information to support business decision-making. BI is an important part of IT practice and is currently the highest technical priority for chief...

Decision support systems (DSS) is the part of the information systems (IS) discipline that is focused on supporting and improving managerial decision making. The field covers personal DSS, group support systems, negotiation support systems, intelligent DSS, knowledge management-based DSS,...

Purpose: The purpose of this paper is to contribute towards development of a managementframework for offshore business process outsourcing (BPO). Design/methodology/approach: This paper utilises longitudinal case studies to identify successfactors in managing offshore BPO via the captive model...

A key issue in the successful management of an Information Technology (IT) outsourcing contract is the measurement of the vendor's performance to ensure that all agreed outcomes are achieved. An effective performance measurement system (PMS) provides both control and accountability of the vendor...

Our research focuses on information technology (IT) enabled collaboration systems. We refer to these systems as Collaborative Information Technologies (CITs). Traditional collaboration systems were designed to improve performance of group members or teams by supporting communications and the...

The past decade has seen explosive growth in offshore Business Process Outsourcing (BPO) to India by US and European companies. However, Australian companies have been slower to take advantage of this trend towards Globally Distributed Work (GDW). This appears surprising given sixteen years of...

In modern organizations a large portion of senior management's time is now being spent on finding ways to measure the contribution of their organizations IS/IT investments to business performance. It has been shown that IS/IT investments in many organizations are huge and increasing rapidly...

This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four...

Information technology (IT) applications to support group decision processes have been of considerable interest over the years. With the emergence of virtual team arrangements and the advent of emerging information and networking technologies, an increasing amount of attention is now being aimed...

This paper empirically assesses the patterns of adoption and utilization of seven CIT clusters in supporting task-oriented collaboration in organizations in Australia and New Zealand. Analysis of data collected from one hundred and fifty-six organizations indicates that these patterns vary...