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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry

Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash; … - 2004

, perceived value, repurchase intention and willingness to recommend to others. The life insurance industry was chosen as the …

Persistent link: https://www.econbiz.de/10009484485

Finding the Sweet Spot: A Two Industry Study Using the Zone of Tolerance to Identify Determinant Service Quality Attributes

Durvasula, Srinivas; Lobo, Antonio; Lysonski, Steven; … - 2006

This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage … enjoyed a similar status in the life insurance industry. Results also confirm that while MSA and MSS both drive satisfaction …

Persistent link: https://www.econbiz.de/10009484549

Factors influencing foreign direct investment of South African financial services firms in Sub-Saharan Africa

Charalambous, Harris - 2011

This research investigates the key elements that South African financial servicesfirms consider before making foreign direct investments (FDI) in Sub-SaharanAfrican (SSA) markets. Specifically it aims to establish the order of importance ofthe key factors influencing FDI as well as understanding...

Persistent link: https://www.econbiz.de/10009447772

Customer preferences of financial services across the US, Germany and Russia.

Schmidt, Martina K.; Bergsiek, Micha; Kolesnikova, Marina - 2009

, technologically related attributes, such as online-banking are unimportant in Russia. Some interest exists in all three countries for …

Persistent link: https://www.econbiz.de/10009452186

BANKASSURANCE AS A TOOL FOR PROTECTING POPULATION DURING CRISIS

STEPANEK, Lukas; URBAN, Roman - 2016

The article discusses the concept of comprehensive and integrated cover of clients’ monetary needs and necessities called the bankassurance. It is divided in parts dealing with contracting, importance, problems and place of bankassurance in relation with the financial safety during crisis, as...

Persistent link: https://www.econbiz.de/10011529218

INSURANCE INDUSTRY IDEAS OF SECOND MILLENNIUM

Stepanek, Lukas; Urban, Roman - 2017

This article discusses the characteristics of the “Insurance Business 2000” project that unites the academic doctrine … used by some banking houses. The article objective is to point out various organisational innovations and project … conclusions that may be applied in real life, mainly at the interface between central operation (insurance company) and external …

Persistent link: https://www.econbiz.de/10011617938