In recent years, an understanding of how to effectively manage customer experience has become an important topic for both academicians and practitioners. In essence, how to manage customers' experiences at every business contact point is a critical element for increasing the likelihood of a...

There is a paucity of research on discouraged small businesses, their reinvestment decisions, and the role of firm size and relationships on credit availability for small businesses internationally. The three essays included in this dissertation investigate these issues with a unique firm-level...