Many developing countries? governments have invested heavily in e-service projects.However, there is a lack of clear case material research, which describes thepotentialities experienced by governmental organisations. This research examines egovernmentservice projects and provides insights and...

The aerospace and defence industries are moving towards new types of agreement such as availabilitycontracts based on Product-Service System (PSS) business models. Obsolescence has become one of themain problems that will impact on many areas of the system during its life cycle. This paper...

The main aim of the research work presented in this thesis, is the development of anovel framework with the capability of assessing the impact of implementing leanmanufacturing within small-to-medium sized manufacturing firms (SMEs). By assessingthe impact of lean implementation, SMEs can make...

Currently, manufacturing organisations worldwide are shifting their businessmodels towards Product-Service Systems (PSS), which implies thedevelopment of new support agreements such as availability-based contracts.This transition is shifting the responsibilities for managing and...

In response to the increasingly volatile and competitive environment, organisations are examining how their core business processes may be redesigned in order to improve business performance and market responsiveness. However, there is a lack of holistic approaches towards business process...

Business process redesign and improvement has become an increasingly attractive subject in the wider area of business process intelligence. Although there have been many attempts to establish a business process redesign framework, there is little work on the actual optimisation of business...

Most of the current attempts for business process optimisation are manual without involving any formal automated methodology. This paper proposes a framework for multi-objective optimisation of business process designs. The framework uses a generic business process model that is formally defined...

Consideration of qualitative factors is an integral and necessary part of design optimization. In this paper, we consider qualitative factors as design objectives to be optimized and attempt to optimize qualitative and quantitative criteria together. Interactive evolutionary computation (IEC)...

This paper emphasizes the necessity of formally bringing qualitative and quantitative criteria of ergonomic design together, and provides a novel complementary design framework with this aim. Within this framework, different design criteria are viewed as optimization objectives, and design...