Purpose – This paper aims to assess the actual contribution to organisational change of management and leadership development (MLD) activity for middle managers (MMs) in public service organisations (PSOs). Design/methodology/approach – Using the case study approach, the paper compares the...

Purpose – This paper seeks to conceptualise and assess the outcomes of management and leadership development (MLD) at individual, business and organisational levels. Design/methodology/approach – Using the case study approach, the paper investigates the content and outcomes of three...