This paper empirically investigates how market leadership influences firm propensity to adopt new business process innovations. Using a unique data set spanning roughly 35,000 plants in 86 U.S. manufacturing industries, I study the adoption of frontier e-business practices during the early...

We empirically examine the trade-off between the benefits of buyingonline and the benefits of buying in a local retail store. How does aconsumer’s physical location shape the relative benefits of buyingfrom the online world? We explore this problem using data from Amazon onthe top selling...

Consumer-generated product reviews have proliferated online, driven bythe notion that consumers’ decision to purchase or not purchase aproduct is based on the positive or negative information about thatproduct they obtain from fellow consumers. Using research on informationprocessing as a...

Many firms introduce electronic channels in addition to their traditional sales channels and observe increasing buyer adoption rates immediately after the introduction but subsequent declines. Firms must understand the factors that drive channel adoption decisions and how these factors change...

Prior interviews conducted by the Software Industry Center with service providers in the Indian software industry suggested the need for some face-to-face communication in coordination-intensive activities. That is, despite improvements in communication capabilities due to information technology...

Recent field research has provided some evidence of an increase in innovative activity in software development occurring in new locations outside of the United States. However, there has been little systematic analysis of the extent of this phenomenon, nor of the sectors involved. Using patent...

This study adopts a knowledge transfer framework to examine the implementation and assimilation of a process improvement program for outsourcing service providers. Our theoretical model identifies the factors affecting knowledge transfer during both the initial implementation stage and the...