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Increasingly, organisations are focusing on creating and delivering customer value to grow profits, earn customer lifetime loyalty, and develop more responsive solutions to business needs. Concurrently, organisations are entering into long-term buyer-supplier relationships. Marketing research...
Persistent link: https://www.econbiz.de/10009440901
The research aims to investigate why firm’s employees cultivate interpersonal relationships with their customers, and identify the drivers for their relational behaviours. In the preliminary study, two performance-based defence equipment provision contracts were investigated in an attempt to...
Persistent link: https://www.econbiz.de/10009440940
This article examines the way in which identity workspaces function to facilitate and stimulate transitions at mid-career. We explore our collective experience as a cohort of a mid-career management academics participating in a 2-year fellowship program, which acted as an identity workspace in...
Persistent link: https://www.econbiz.de/10011427169