This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a...

A case study provides an illustration of how implementation issues could limit adoption of even a welldesigned data warehouse system and, in tum, an overall customer relationship management program. Implementation problems with a new data warehouse are identified from the perspective of core...

The aim of this study was to examine innovation management practices of a large number of Australian companies in the manufacturing, services, computers, and construction sectors in order to determine the relationships between these practices and innovation performance in the mainstream (MIP)...