This paper examines the effective strategic change management and Enterprise Resource Planning implementation under distinctive learning styles namely; diverging, converging, assembling, and accommodating learning styles through case of Burberry brand at Bicester Village, Cheshire Oaks, and...

Entrepreneurship and intrapreneurship are among the most important prerequisites and concepts of modern economics and free market theory. Intrapreneurship is defined here in its broadest definition, as grades of entrepreneurship within a given system or entity, such as a company, organization,...

Increasing and maintaining customer loyalty has been shown to enhance service firm profitability. This research focuses on the antecedents of customer loyalty in a large national North American banking organisation, in particular the relationship between employee loyalty and customer loyalty,...

Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class...

University of Minnesota Ph.D. dissertation May 2009. Major: Human Resources and Industrial Relations. Advisor: Dr. Avner Ben-Ner. 1 computer file (PDF);ix, 207 pages.

This study examines the impact an empowerment strategy may have when applied to public sector employees delivering Environmental Services.The study employs a case study method as its central research strategy with ten sample local authorities chosen as strategic informants. The key issues...

Statement of Objective:This paper will not try to solve a specific problem, but will serve to provide a more exploratory look at how employee empowerment impacts on front desk operations. First, this paper will examine the existing empowerment practices used in hotels and how it works in the...

ENGLISH ABSTRACT: The Broad-Based Economic Empowerment Act, No. 53 of 2003, and its Codes of Good Practice on Black Economic Empowerment are the cornerstones of a strategy implemented by the South African government to transform the economy to an inclusive one where all citizens have equal...

Salespeople are in great need of empowerment to effectively fulfill their roles as ultimate customer relationship managers (Anderson and Huang 2006; Moutot and Bascoul 2008), yet empowerment is an infrequent construct in the sales research literature. This study focuses on the psychological aspect...

The food and beverage industry plays a unique role in expanding economic opportunities because it is universal to life and health. However, the industry’s performance was below average in Ghana and was facing intense competition from the imported food stuffs from overseas. The study adopted...