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This paper deals with quality management using ISO 9001 certificate and other similar certificates and with Costs of Quality. Numerous studies claim that quality management increases a company’s performance, mainly measured by operational indicators. The paper aims to find out if there is also...
Persistent link: https://www.econbiz.de/10011315990
Anecdotal data affirms that companies applying Lean Six Sigma in their operations not only deliver higher quality products and services, but also obtain superior financial results. The goal of this research was to empirically verify anecdotal data. The study proposed to analyze a group of...
Persistent link: https://www.econbiz.de/10009457236
Fachbereichen zu ergreifen, wurde das Projekt „Webbasiertes Evaluationssystem“ vom Total Quality Management (TQM) der Technischen …
Persistent link: https://www.econbiz.de/10009460433
explained by environmental uncertainty, customer power, decentralisation, size, AMT, TQM and JIT. The data confirms that …
Persistent link: https://www.econbiz.de/10009465592
Purpose – To empirically investigate the relationships among critical TQM factors and business results ….Design/methodology/approach – Twenty-three hypotheses regarding the relationships among TQM factors and business results have been developed through … findings compare to previous studies. Pays special attention to the relationships between TQM factors and business results and …
Persistent link: https://www.econbiz.de/10009452189
-level total qualitymanagement (TQM) implementation elements and five TQM outcome measures using MANCOVA procedure. Analyses … resulted in distinct sets of firms reflecting the impact of the ISO-JIT orientation on its TQM implementation and TQM outcomes …. Resultssupport the contingency view that a firm’s ability to implement effective TQM practices is enhanced: 1) marginally by ISO 9000 …
Persistent link: https://www.econbiz.de/10009452190
The purpose of this case study was to analyze and compare the total quality management (TQM) practices of three luxury … hotels. Leadership, guest and market focus, and information and analysis emerged as the three most significant TQM factors …
Persistent link: https://www.econbiz.de/10009452191
design and implementation of TQM (Total Quality Management) in companies that should help them enhance the quality of work …
Persistent link: https://www.econbiz.de/10011686213