This paper summarizes findings of a research project on business innovation. It contrasts two forms of innovation--those of 'internal process' and 'external jolt'. We propose that their deployment depends on how managers responsible for business innovation in large firms feel about, and sense...

If knowledge is to be managed and transferred, it is essential that members of organizations know and agree on where capabilities reside. Few studies, however, have examined the difficulties of evaluating capabilities in large firms. This paper reports an in-depth empirical study of capabilities...