This study was conducted to identify the image of Ios as a tourist destination as perceived by the visitors, in order to contribute to the formation of an effective marketing plan. The strengths and weaknesses of the image of Ios were measured and presented, accompanied with a number of...

The objective of this paper is to propose a model that improves service quality to local communities via citizen satisfaction measurement. The main argument arises is that citizen satisfaction represents a modern approach for service quality in local communities and serves the development of a...