Die gegenwärtig im öffentlichen Sektor zu verzeichnende breite Akzeptanz betriebswirt-schaftlicher Standardanwendungssoftware (SAS) ist nicht zuletzt in der Hoffnung begründet, durch die in ihr inkorporierten und sich bewährten privatwirtschaftlichen Methoden die Steue-rungsprobleme der...

It has become generally accepted that to maximise patronage, transit must take people to where they want to go in a timely and convenient fashion. The benchmark in this case may be the most attractive available alternative mode, such as the private car with its door-to-door high level of...

Place branding has become a major focus of operations for destination marketing organisations (DMO) striving for differentiation in cluttered markets. The topic of destination branding has only received attention in the tourism literature since the late 1990s, and there has been relatively...

There is a widespread recognition to the need of better manage municipal property in most cities in the world. Structural problems across regional, state, and territorial governments that have legal powers to own and maintain real property are similar, regardless of the level of development of...

The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to medium sized companies in Australia and Thailand. We...

Water supply and distribution infrastructures are vital for current life. They have a significant role in public health, providing safe water for drinking and human consumption as well as for essential non-potable uses such as fire fighting. These diverse objectives create challenges for...

The Balanced Scorecard (BSC) is a strategic management tool that provides the manager with a clear and concise picture of the business's health and progress in reaching the goals of the business (Norton & Kaplan, 1992: 71-79). The BSC is a set of financial and non-financial measures relating to...

For several years, the number of South Africans starting new business enterprises, has declined. According to the findings of the Global Entrepreneurship Monitor, in 2003, South Africa ranked 22nd out of 31 countries for new entrepreneurial activities. One of the greatest challenges for South...

Corporate governance and management by values have become vital for organisations in SouthAfrica. Recent allegations of corruption, corporate failures and the abuse of leadership powerhighlight the need for solid moral and ethical foundations. A set of shared values in an organisationmay prove...

Human resources are the most important assets of any health system. In recent years it has been increasingly recognised that improving the performance of health personnel should be at the core of any sustainable solution to health system performance. However, it is widely acknowledged that...