Abstract: This paper analyzes a model with two firms (providers), and two classes of customers. These customers classes are characterized by their attitude towards `congestion' (caused by other customers using the same resources); a firm is selected on the basis of both the prices charged by the...

The Chinese telecommunications market is undergoing fundamental changes as it moves from state ownership to privatization. These changes have resulted in numerous ambiguous policies being announced, often by the same regulatory body. A key question is how management deals with these ambiguous...