The importance of services procurement increases constantly. However, empirical studies identify deficits in realising … the tremendous opportunities of strategic procurement of services in day-to-day business – caused by the difference of … services compared to goods resulting in a higher degree of complexity and uncertainty.Using neo-institutional approaches, the …

Customer-oriented service provision as in customer solutions or services results in new requirements for the …-oriented services in comparison to other services and their impact on organisational activities. To this end, the thesis examines the …

plants as well as distribution and after sales services. Just repeating sale will enable amortisation of financial and other …

to the pure exchange of physical goods or services are investigated. …

and gender.Research limitations/implications – There are two limitations. First, the sample containedonly UK Internet … users, thus generalisations about the entire population of Internet users maybe questionable. Second, in our measurement of … purchase orientations in boththe traditional world and on the Internet are largely similar. Therefore, both academics …

. Für die Strukturierung der Nachfrageseite für netzbasierte Dienste werden die Theorien der Auslagerung (Outsourcing) von … communication policy. For ASP demand, theories of outsourcing of information technologies, methods and instruments of cost …-and-utility-measuring and the theory of transaction phases of outsourcing are used. The basis for both supply-side and demand-side evaluations …

In modern economies services are dominant. As the role of services is increasing, the difference between goods and … services is vanishing, but most of our economics and business knowledge is developed from a manufacturing perspective which is … participate effectively to the growing international trade in services depends more and more on its attractiveness as a visitors …