This thesis identifies and examines evidence of e-commerce in three large businesses (Woolworths, Momentum and Santam) focusing on their Internet branding strategies, the impact of management actions and how those actions contribute to e-commerce success. Case study was used to assemble evidence...

This paper investigates the business value of IS/IT investments in the Financial Services Sectors (FSS) in Australia using a case study methodology to develop and refine a conceptual model of the relationship between IS/IT investment and organisational performance. The conceptual model has four...

This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...

This study examines performance measurement in on-line securities companies in the Australian marketplace. Marketing managers of seven on-line stock brokerage companies in Australian capital cities were interviewed and their on-line strategies and approaches were systematically reviewed and...

Die Dissertation thematisiert die Wirkung von Informationstechnologie in Organisationen unter besonderer Berücksichtigung der motivationalen Aspekte der Organisationsmitglieder. Der theoretische Bezugsrahmen ist die Theorie der Strukturierung von Giddens und ihre Anwendung in der...

The ongoing financial and economic crisis (FEC) that started in 2007 already caused and still causes unprecedented damage for the economy worldwide. Its reasons and consequences illustrate the complex and dynamic environment in which companies act nowadays: Increasingly harmonized markets and...

E-business is defined here as encompassing both e-commerce and the application of information technology to link internal and external business operations - Business to Business (B2B). The findings reported here are the results of a recent Australia-wide study undertaken for a Federal Government...

Business-to-business (B2B) electronic marketplaces (e-marketplaces) are one of the most heralded developments in recent years. These marketplaces bring together businesses buying and selling goods and services in an online buying community. E-marketplaces promise to increase the efficiency and...

Throughout the centuries, business lives have been changing and modifying. Each era in history brought new needs, demands and requirements. During the Agricultural era land and tools played important roles, while during the Industrial era machines and factories played a dominant role in shaping...