In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee...

In response to the dynamic shifts in the contemporary work landscape, organizations are strategically leveraging Flexible Working Arrangements (FWAs) to optimize employee satisfaction and retain top-tier talent. This study delves into the impact of FWAs, including remote work, hybrid models, and...

Nowadays, many business owners and companies realize that employees have now become one the most important assets of a company; their level of happiness and satisfaction will directly impact their working performance and affect company's overall performance and sustainability. It is crucial for...

Nowadays, many business owners and companies realize that employees have now become one the most important assets of a company; their level of happiness and satisfaction will directly impact their working performance and affect company's overall performance and sustainability. It is crucial for...

In response to the dynamic shifts in the contemporary work landscape, organizations are strategically leveraging Flexible Working Arrangements (FWAs) to optimize employee satisfaction and retain top-tier talent. This study delves into the impact of FWAs, including remote work, hybrid models, and...

The importance of job satisfaction in the results recorded in any organization producing goods or services has been highlighted and analyzed since the mid-twentieth century, being today universally accepted, even by authoritarian manegers. Taking this into account, the study undertaken not about...

In order to improve our understanding of mediating variables inside the‘black box’ of the firm’s labour management, this paper examines the relationship betweenhigh-performance work system (HPWS) practices and employee attitudes. Using arandomly selected, national population sample, clear...

This dissertation investigated the development, implementation, and evaluation of a management methodology founded on the alignment among the strategy, performance, and customer to bring value to any organization. A case study/action research in a service organization, called Institution "Z,"...

Text in Chinese, with English abstract

Direct tests between corporate social responsibility (CSR) and firm performance (FP) have been argued to be a futile pursuit. Following this line of thinking, the present study sought to test an alternative model in understanding the CSR-FP relationship. Specifically, reputation and customer...