We consider a make-to-order production system where two major components, one nonperishable (referred to as part 1) and one perishable (part 2), are needed to fulfill a customer order. In each period, replenishment decisions for both parts need to be made jointly before demand is realized and a...

Although take-it-or-leave-it pricing is the main mode of operation for many retailers, a number of retailers discreetly allow price negotiation when some haggle-prone customers ask for a bargain. At these retailers, the posted price, which itself is subject to dynamic adjustments in response to...

In this paper we consider a firm that employs heterogeneous workers to meet demand for its product or service. Workers differ in their skills, speed, and/or quality, and they randomly leave, or turn over. Each period the firm must decide how many workers of each type to hire or fire in order to...

We consider a two-station tandem queueing system where customers arrive according to a Poisson process and must receive service at both stations before leaving the system. Neither queue is equipped with dedicated servers. Instead, we consider three scenarios for the fluctuations of workforce...

In this article, we consider a classic dynamic inventory control problem of a self-financing retailer who periodically replenishes its stock from a supplier and sells it to the market. The replenishment decisions of the retailer are constrained by cash flow, which is updated periodically...

This thesis presents an analysis of the benefits of cross-training between the claims division and calls division in a large health insurance call center by building a discrete-event simulation model of the call center. The simulation model was built in Rockwell Software's Arena v. 7.0 using a...

Because sequential auctions have permeated society more than ever, it is desirable for participants to have the optimal strategies beforehand. However, finding closed-form solutions to various sequential auction games is challenging. Current literature provides some answers for specific cases...

This dissertation studies the competitive behavior of firms in supply chain management and revenue management contexts. A game theoretic approach is employed. We analyze capacity allocation and pricing strategies and derive equilibrium solutions for multiple competing firms. We also study...

We consider a two-echelon supply chain with two retailers and one supplier. The retailers order from the supplier who makes all the decisions and bears all the inventory risk. Throughout this dissertation, we consider two different inventory systems: areserved inventory system and a pooled...