This thesis presents an analysis of the benefits of cross-training between the claims division and calls division in a large health insurance call center by building a discrete-event simulation model of the call center. The simulation model was built in Rockwell Software's Arena v. 7.0 using a...

Forecasting lumber demand is vital for operational purposes in the Distribution Centers of Home Improvement retail chains. This paper describes econometric time series analyses applied to specific lumber skus from the largest Home Improvement chain in the United States. We propose simple...