A global liquefied natural gas (LNG) market is quickly emerging, with several significant development projects very recently completed or underway; these projects consist of extraction, liquefaction, shipping, regasification, and storage facilities. Exact valuation of the real option to store...

Commodities, ranging from natural gas to memory chips, can be procured both by trading on the date in spot markets and in advance in forward markets. Transaction costs, such as brokerage fees, are typically higher in spot markets than in forward markets. Moreover, the forecast of a ¯rm's...

A fundamental issue in the management of technology innovation, both in manufacturing and service industries, is the comparative evaluation of emerging and incumbent technologies. This evaluation entails the juxtaposition of multiple aspects including process configuration and operational and...

Many firms introduce electronic channels in addition to their traditional sales channels and observe increasing buyer adoption rates immediately after the introduction but subsequent declines. Firms must understand the factors that drive channel adoption decisions and how these factors change...

Technology transfer offers global firms an opportunity to reduce the costs involved in serving emerging markets as well as to source from low-cost locations for their home markets. However, it also poses a potential risk of imitation by local competitors who may enter the market(s). We introduce...

In this article, a strategic typology is introduced to improve a firms’ return on investment (ROI) based on understanding whether to devote additional resources to improve customer satisfaction and increase delight. The framework is based on the recognition that customers seek two types of...

In this article, a strategic typology is introduced to improve a firms’ return on investment (ROI) based on understanding whether to devote additional resources to improve customer satisfaction and increase delight. The framework is based on the recognition that customers seek two types of...

This article investigates how engaging in a merger moderates the joint impact of a firm’s achievement of dual goals of customer satisfaction and firm efficiency on a firm’s long-term financial performance. Many prominent firms grow through mergers. Recent examples in the services context...

In this research, we provide a comprehensive examination regarding outsourcing policies and decisions by conducting a systematic analysis from macro to micro level. At the macro level, we utilize a BOCR-based (Benefit, Opportunity, Cost, Risk) Analytical Network Process (ANP) model to find the...

This study examines the advertising appeals delivered, and the cultural values reflected in Chinese advertisements in newspaper and on TV. It proved that the most frequently used advertising appeals are 'technological', 'status', 'enjoyment', 'vain', 'natural', and 'healthy' for print ads,...