Information System (IS) development has always involved multiple stakeholders, but the IS literature has traditionally focused on collaboration between two groups: technical developers and users. With changes in technology, growth in IS outsourcing, and the increased strategic role of IS...

As China transforms itself towards a leading destination for global IT outsourcing, major Chinese IT vendors increasingly face the challenge of effectively servicing three major client bases with different institutional, cultural, and economic backgrounds: Asia especially Japan, the West, and...