The study aims to address the lack of empirical research into how industry factors influence the adoption of internet-enabled business practices (IBP) in large organisations. Using 2002 data from 281 Australian firms approximately 21.9% could be classified as 'brick and mortar' and while the...

Investigates what approaches to quality lead to best quality and financial performance across different regions of the world. Reports a survey of 977 firms in Asia/South Pacific, Europe, and North America. Fifty-two items that suggest how a firm might improve quality were factor analysed and...