This article describes a study of the costs of a pilot telemedicine chronic wound consultation clinic. Cost minimization analysis is the technique used to examine the costs of the clinic. The components of cost analysis include the fixed costs of personnel and equipment and the indirect costs of...

In what ways, if any, does the behavior of government and nonprofit organizations differ? This article examines evidence from two industries–nursing homes and mentally handicapped facilities–to determine whether government and nonprofit organization behavior differs in identifiable...

An individual s decision to place a close family member in a nursing home is both difficult and crucial. To assist consumers with such a decision, several initiatives have led to the creation of public websites designed to communicate quality indicators for nursing homes. However, a majority of...

In response to predictions that population ageing will increase government spending over the coming decades, in 1997–98, the Australian Government introduced means-tested income fees and accommodation charges for those admitted to nursing homes with income and assets above set threshold...

Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Measuring Business Excellence, published by and copyright Emerald Group Publishing Ltd.

Scholars in the field of performance measurement tend to use the term businessperformance measurement (BPM) systems without explaining exactly what they meanby it. This lack of clarity creates confusion and comparability issues, andmakes it difficult for researchers to build on one an each...

Although a multiplicity of local governments is often regarded as promoting efficiency in the supply of public services, political fragmentation can generate economies of scale and externality problems. Several exogenous solutions, including the creation of overlapping districts governments,...

New government service delivery models based on a “franchise” metaphor are being proposed recently to allow more citizen-centric service delivery by decoupling the government’s internal departmental structure from the way services are presented and delivered to citizens. In order to...

Governments around the world are facing the challenge of responding to increased expectations by their customers with regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic services on the Web in an integrated way. Online...

To improve on service delivery, the challenge is to ensure that the correctional officials understand and are skilled in dealing with demands for better standard of service delivery by the public. There is a perception that current training programmes are too fragmented and that training does...